Future Frequently Asked Questions

Leasing, Rental Homes, Lease Application, Screening, Rent Payment

  • Q: Who must complete a rental application?

    A: All persons over the age of 18 that will be residing in the home must fill a rental application on our website.
  • Q: Is there an application fee?

    A: Yes, the application fee is $50.00 non-refundable per each person over the age of 18 that will be residing in the home, and must be paid at the time the application is presented to Sulthar Properties in order for the application process to begin. The application fee is non-refundable.
  • Q: How do I submit the application and application fee?

    A: Application must be submitted online on our website, along with the application fee.
  • Q: How long is the application process?

    A: The application process can take one to seven (1-7) business days depending upon how soon we can get documents from you and other parties such as landlords and employers.
  • Q: What if you have multiple applications from different prospective tenants?

    A: Applications are approved based on a “Best Qualified Application” policy. We will process all the applications until a qualified application is approved. Please note that if your application is not approved, the application fee will not be refunded.
  • Q: How will I know if I am approved?

    A: A representative from Sulthar Properties LLC will contact you as soon as your application has been approved.
  • Q: How long will you hold a property for move-in after the application has been approved?

    A: Normally we will not hold the property longer than 14 days on a vacant property once the application has been approved. If the home is currently occupied, we will hold the home 14 days after the move-out date of the prior tenant.
  • Q: What happens if my application is denied?

    A: If your application is denied based on the tenant screening criteria, you will not be granted “right of occupancy” and we will send you an adverse action letter in writing.
  • Q: Do I get my application fee back?

    A: No, the application fee is non-refundable.
  • Q: Is there a deposit?

    A: Yes, the deposit is usually equal to one month’s rent, but it may vary based on the property owner's decision and our tenant screening criteria.
  • Q: When is the deposit due?

    A: The deposit must be paid at the time of lease-signing which is within 24 hours of application approval.
  • Q: Do you allow pets?

    A: Yes, on a case-by-case basis. No more than two (2) pets are allowed. No aggressive breeds are allowed. Please note that not every property owner accepts pets. Ask us before submitting an application if a property owner will accept your pet. You may read more about our Pet Criteria on our Pet Criteria page.
  • Q: Is there a pet deposit?

    A: Yes, a pet deposit must be paid at the time of lease signing. The normal pet deposit is $300.00 per pet and is non-refundable. Some property owners may require a higher deposit and it is up to their discretion. You may read more about our Pet Criteria on our Pet Criteria page.
  • Q: What if I cancel my application after I have been approved?

    A: Once you submit your application, even if you decide to cancel your application, the application fee is non-refundable.
  • Q: When do I need to sign the lease agreement?

    A: The lease agreement must be signed within one business day of approval. You may do this by scheduling a time to come to our office, or we can have you and all other applicants sign the lease by electronic signature through our DocuSign program.
  • Q: When will I receive keys to the property?

    A: You will receive keys to the property on the date specified in your lease as your initial move-in date and as long as all monies have been paid to Sulthar Properties LLC per the lease agreement.
  • Q: When is rent due for my move-in?

    A: A full month’s rent and any other monies owed will be due on or before the date specified in your lease as your initial move-in date. Any prorated rent will be due the first day of the following month.
  • Q: Can I pay any money owed with a check?

    A: All monies owed to Sulthar Properties LLC must be paid with certified funds such as Cashier’s Check, Money Order and Postal Money Order or via our online tenant portal.

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