Current Tenant Frequently Asked Questions

Leasing, Rental Homes, Lease Application, Screening, Rent Payment

  • Q: Where do I pay my rent?

    A: You can pay your rent from your tenant portal or bring it directly to our office during normal business hours. If it is after-hours, you may leave your rent in the drop slot provided. NO CASH ACCEPTED.
  • Q: Why can’t I pay my rent in cash?

    A: It is the policy of Sulthar Properties LLC that we do not accept cash. It presents a safety concern for our tenants and office staff. You can, however, pay cash at various participating retail stores using AppFolio / PayNearMe.
  • Q: When is rent due?

    A: Typically, rent is due on the first day of each month. Please refer to your lease for accurate information.
  • Q: When is rent late?

    A: Typically, rent is late by the 4th day of the month, but it depends on your lease. Please refer to your lease.
  • Q: Will I be charged late fees if my rent is late?

    A: Yes, late fees are charged according to your specific lease.
  • Q: What if my payment is returned for Insufficient Funds?

    A: Tenant will pay Landlord return payment fee as mentioned in the lease for each payment that is returned or not honored by the institution on which it is drawn for any reason, plus any late fees until Landlord receives payment in certified funds.
  • Q: What happens if I can’t pay my rent?

    A: Please be sure to notify our office immediately if something prevents you from being able to pay your rent and to explain your situation. If you do not, please know that we will be contacting you. To prevent an eviction from taking place, please be sure to always pay your rent on time and in full. Please contact our office immediately if you are having trouble paying rent: 972-SULTHAR.
  • Q: What happens if I have an unauthorized pet?

    A: The Tenant will be charged an initial amount specified in the lease and an additional amount specified in the lease each day thereafter until the animal is removed. Tenant may not permit, even temporarily, any pet on the property unless a Pet Agreement and Pet Deposit have been approved by the landlord.
  • Q: Who is responsible for the Utilities?

    A: In most cases, the tenant is responsible for all connections fees, service fees, usage fees and all other costs and fees for all utilities to the property. Example: electricity, gas, water, wastewater, garbage, telephone, alarm monitoring systems, cable and internet connections.
  • Q: Who can occupy the property? What about guests (family/friends)?

    A: Occupancy will consist of the tenant or tenants and the occupants for which a residential application(s) has been completed and approved by the Landlord. Guests are not permitted to stay on the property longer than 15 days without the landlord’s written permission.
  • Q: Are there parking rules?

    A: Yes, you must follow City Code or Home Owner Association rules regarding parking. You may not have more than the certain number of vehicles designated in your lease.
  • Q: What is a “Move-In Condition” form?

    A: The “Move-In Condition” form allows the tenant to document the condition of the property at the time of move-in and must be returned to the landlord within three (3) days.
  • Q: I have a maintenance issue. How do I contact someone?

    A: All maintenance issues must be reported in writing from the Tenant portal on our website.

    If it is during normal business hours, you can call the office. If it is an after-hours emergency, you will need to call the office, and from there you will either get a phone number from the recording or it will be answered by an after-hours answering service. You might also check your lease paperwork to locate the emergency maintenance telephone number for your property. If it is not an emergency, you can also submit a Maintenance Request from your tenant portal, which will be received during normal business hours.
  • Q: Will I be charged a Trip Fee for my maintenance request?

    A: You will only be charged a trip fee if the landlord or landlord’s agents have made prior arrangements with you, the tenant, to access the Property and are denied or are not able to access the Property because of the Tenant’s failure to make the Property accessible. It is the Tenant’s responsibility to notify the Landlord or Landlord’s agents immediately if a scheduled repair has to be rescheduled.
  • Q: Who is responsible for payment of Repair Cost?

    A: In most cases, the landlord is responsible for any cost of repairs if the tenant complies with the procedures for requesting repairs. In other cases in which the tenant, an occupant or any guest or Invitee of the tenant causes conditions in which a repair of any kind will need to be completed, the Tenant is responsible for all payment of Repair Cost. Please see your lease for more detailed information.
  • Q: When can the landlord or landlord’s agent access the property?

    A: The landlord or landlord’s agents may access the property at any time. In most cases the landlord or landlord’s agent will attempt first to contact the tenant, but may enter the property at reasonable times without notice to make repairs or to show the property to prospective tenants, buyers, inspectors, fire marshals, lenders, appraisers, or insurance agents. This also includes surveying or reviewing the property’s condition and take photographs to document the condition, make emergency repairs, exercise a contractual or statutory lien and/or leave written notices. Please see the lease agreement for more details.
  • Q: Who are the landlord's agents?

    A: The Landlord's agents are people that represent the landlord. These agents could be maintenance repair persons, real estate agents, or any other persons that may be conducting themselves on behalf of the landlord.
  • Q: My lease is about to expire, what happens next?

    A: You should receive a renewal notice at least 45 days prior to your lease expiration. The lease renewal will give you details of the actions required to renew your lease, including any changes. If you do not renew your lease by the specified date, the lease automatically renews on a month to month basis.
  • Q: What if I do not want to renew my lease?

    A: You must give a 45-day written notice before the expiration date to the landlord that you will not be renewing your lease. Oral/Verbal notices are not sufficient under any circumstances. You will be responsible for all monies owed up to the end of the written notice. Please check page one (1), paragraph four (4) of your lease or contact the landlord for further details.
  • Q: When can the landlord or landlord’s agent start showing the property after I give notice?

    A: The landlord or landlord’s agents can begin to market, access, and show the property as soon as you give notice that you will not be renewing your lease.

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