A: The “Move-In Condition” form allows the tenant to document the condition of the property at the time of move-in and must be returned to the landlord within three (3) days.
Q: I have a maintenance issue. How do I contact someone?
A: All maintenance issues must be reported in writing from the Tenant portal
on our website.
If it is during normal business hours, you can call the office. If it is an after-hours emergency, you will need to call the office, and from there you will either get a phone number from the recording or it will be answered by an after-hours answering service. You might also check your lease paperwork to locate the emergency maintenance telephone number for your property. If it is not an emergency, you can also submit a Maintenance Request
from your tenant portal, which will be received during normal business hours.
Q: Will I be charged a Trip Fee for my maintenance request?
A: You will only be charged a trip fee if the landlord or landlord’s agents have made prior arrangements with you, the tenant, to access the Property and are denied or are not able to access the Property because of the Tenant’s failure to make the Property accessible. It is the Tenant’s responsibility to notify the Landlord or Landlord’s agents immediately if a scheduled repair has to be rescheduled.
Q: Who is responsible for payment of Repair Cost?
A: In most cases, the landlord is responsible for any cost of repairs if the tenant complies with the procedures for requesting repairs. In other cases in which the tenant, an occupant or any guest or Invitee of the tenant causes conditions in which a repair of any kind will need to be completed, the Tenant is responsible for all payment of Repair Cost. Please see your lease for more detailed information.
Q: When can the landlord or landlord’s agent access the property?
A: The landlord or landlord’s agents may access the property at any time. In most cases the landlord or landlord’s agent will attempt first to contact the tenant, but may enter the property at reasonable times without notice to make repairs or to show the property to prospective tenants, buyers, inspectors, fire marshals, lenders, appraisers, or insurance agents. This also includes surveying or reviewing the property’s condition and take photographs to document the condition, make emergency repairs, exercise a contractual or statutory lien and/or leave written notices. Please see the lease agreement for more details.
Q: Who are the landlord's agents?
A: The Landlord's agents are people that represent the landlord. These agents could be maintenance repair persons, real estate agents, or any other persons that may be conducting themselves on behalf of the landlord.
Q: My lease is about to expire, what happens next?
A: You should receive a renewal notice at least 45 days prior to your lease expiration. The lease renewal will give you details of the actions required to renew your lease, including any changes. If you do not renew your lease by the specified date, the lease automatically renews on a month to month basis.
Q: What if I do not want to renew my lease?
A: You must give a 45-day written notice before the expiration date to the landlord that you will not be renewing your lease. Oral/Verbal notices are not sufficient under any circumstances. You will be responsible for all monies owed up to the end of the written notice. Please check page one (1), paragraph four (4) of your lease or contact the landlord for further details.
Q: When can the landlord or landlord’s agent start showing the property after I give notice?
A: The landlord or landlord’s agents can begin to market, access, and show the property as soon as you give notice that you will not be renewing your lease.